|SUB: INTERDUCTOREY LETTER FOR MAINTENANCE OF
SYSTEMS & PERIPHERALS
At the outset, we express our heartfelt thanks for the courtesy
extended to us when we called on you at your office. And had subsequent
discussion with you on the subject matter.
ANNUAL MAINTENCE CONTRACT—An alternative life
to computers in terms of cost & performance
We in this field always suggest the clients to have A.M.C., eventhough
most of the computers irrespective of brand o assembled system
are manufactured with highest quality standard. The computers
being electronic equipment may require periodic maintenance and
replacement of defective parts incase of breakdown if necessary.
On occasions such repairs we undertake on Call basis and the
cost of the repair includes service charges, conveyance and cost
of the spare Parts if necessary. Besides; it is absolutely difficult
to bear the cost of the high value parts like Motherboard, Hard
disk, CPU. Etc.
The expenses may go up if the number of breakdown calls As well
as the no. Units are more.
There is one more reason wherein the AMC has advantage over PER
CALL BASIS if no. Of Units are more is that – The service
provider (i.e. we) has greater responsibility & commitment
to offer the service to the client.
TECHNICAL COMPETENCE OF GRD TEAM:
GRD is a team known for its Excellency. We have a team of 05 engineers
who are fully equipped with all the knowledge and meet the challenges
and live upto your fullest satisfaction.
GRD identify the areas of dark and try our level best to give
permanent solution and in toto we are not just engineers but a
vision to look forward in the field of customer support.
With a view to serve our valued customer better & more economically,
we have designed a “COMPREHENSIVE AMC”
which have following salient features: -
1] The duration of the comprehensive AMC will be for 12
2] During the contract period all the breakdown calls will be
attended free of Cost. We support all the software problems related
to ‘windows 95/windows NT, office 97,windows 3.1, Novell
NetWare & etc. However we may not extended our support for
any custom built or special softwares if any.
We also extend our support in case of any virus attack
by using latest Antivirus software
3] This contract includes replacement of all the spare parts except
plastic parts, printer head & consumables.
4] In case of DOT MATRIX PRINTERS there is a
special option wherein the AMC is available with the inclusion
of PrinterHead as well without Printer Head.
5] RESPONSE TIME: We assure you that all the
breakdown calls will be attended Within 04 HRS. after the registration
of the complaint.
6] DOWN TIME: We assure that all the registered
breakdown calls will be attended & completed within 24 HRS.
In case of major technical snag in the system we will inform you
in advance and also the tentative time for completion of the work
and time of delivery.
7] STAND BY: We may provide stand-by if the
situation demands & depending upon the availability/ exigencies.
8] All the systems/Printers should be in working condition before
entering into the contract. The non-working systems will be included
in the contract after necessary repair, which will be done on
Per- call basis.
9] PM CALLS: There will be four preventive maintenance
calls (once in three months) during the contract period. In case
if the breakdown occurs when the P.M. is due both will be done
10] If a particular spare parts is not available either with
the OEM’s or in the market or in our inventory
then we will arrange the upgraded version of the same spare parts
with extra cost. However we will try our level best to avoid such
Situation & we highly appreciate your co-operation during
10] PAYMENT: In general we take 100 % advance
& balance after 6 month.
11] AGREEMENT FORM: This contract will be executed
based on the agreement signed between GRD INFORMATICS
& the customer
12] We provide resident engineer if the no. Of units are more
with extra cost.
We hope the above points will give the required information about
ANNUAL MAINTENANCE CONTRACT
We kindly request you to provide us the configuration details
of systems, peripherals, your network details so that we can forward
our offer to proceed further on the above subject matter.
With greetings and hoping to look forward your favorable